Bpo/call Center

**Customer Service Associate - Virtual Front Desk (Hospitality)**
• *Call Center/BPO**
• *Location**: Althan, Surat
• *Position Type**: Full-Time
• *Shift Timings**: Rotational Shifts - 7am-3pm, 3pm-11pm, 11pm-7am
• *Days of Work**: 6 days a week
• *Salary Range**: ₹17,000 to ₹27,000 per month
• *Responsibilities**:

- Provide remote support to hotel guests by handling check-in and check-out processes.
- Respond promptly and professionally to guest inquiries and concerns.
- Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.
- Collaborate with the on-site hotel staff to ensure seamless guest experiences.
- Maintain a high level of empathy, patience, and customer service while addressing guest needs.
• *Requirements**:

- Strong communication skills in English, both written and spoken.
- Prior customer service experience is a plus
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Flexibility to work in rotational shifts.
- A passion for delivering exceptional customer experiences.
- Basic computer skills and proficiency in using virtual communication tools.
• *Benefits**:

- Competitive salary within the range of ₹17,000 to ₹27,000 per month.
- Opportunity to work remotely and contribute to a global hospitality network.
- Comprehensive training and ongoing support to enhance customer service skills.
- Exposure to the hospitality industry and guest service operations.
- Dynamic and collaborative work environment.

• *Benefits**:

- Flexible schedule
- Food provided
- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
• *Education**:

- Higher Secondary(12th Pass) (preferred)
• *Experience**:

- Work: 1 year (preferred)
• *Language**:

- English (required)
• *Speak with the employer**
+91 7016575713 Read more