BPO Voice Process Noida

Role : Voice Process Experience : 2 to 4 Years Location : Noida Shift Timing : Night Shift Notice period : Immediate Joiners Required Skills : 2-3 years' Experience in international BPO / Domestic BPO, specifically in a Voice, Backend and Email Handling process This is a contractual role for 6 months. Based on the performance during this 3 6 months, the further role would be decided. Handle customer issues, escalation calls and coordinate with different functions, case management Good communication (written and verbal) and comprehension skills in English Willing to work in 24 / 7 environment If the candidate is under graduate / drop out with 1 year of voice process experience - then the profiles can be shared. The candidate should not be appearing for any exams up to next 6 months. This is a night shift profile. So, make sure the candidate is available for Night shift. The candidate should have voice process experience in international or domestic market Open to work on Indian Holidays and weekend shifts Job Description : Responsible for calling insurance companies in US to analyse the claims and follow up on outstanding Account Receivable (AR) Capable to capturing denials Appeal to insurances for pending claims End to End knowledge of RCM (revenue cycle management) process