BPO Transition Consultant | REF23318T

This is an example for reference, kindly edit basis role requirement

Job Responsibilities:

Successful management of large/multiple transitions of clients’ processes in the FA / Travel / Contact Center / Insurance domain

Compliance and continuous improvement to the WNS Transition Methodology

Thorough project planning and reporting to clients, internal stakeholders and transition leaders

Thorough and proactive project tracking – Risk, Issue, escalation and milestone management

Identify areas for efficiency improvement and implementing the same

Build close rapport with key internal stakeholders and clients

Strong focus on positive transition outcomes:

Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

Customer Experience – understand client’s needs, wants and expectations and manage them effectively

Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

Respond to RFI/ RFP’s along with the solutions team