BPO Teamleader
Urgent Requirement For Team Leader
JOB LOCATION:- Baner, Pune.
Experience: - Minimum 6 months with same domain, Real estate or Tour and travels.
Package: upto 3 LPA
Roles responsibilities:
Handling a team of Minimum 25 members involved with inbound and outbound voice operations for a domestic BPO
Floor Management - To Maintain, track and analyze the team.
Handling the critical operation and making sure all productivity and quality metrics are met.
Identifying and correcting process and product related discrepancies.
To ensure 100% closure of feedback.
Maintain individual productivity and quality standards according to company requirements.
Control attrition and manage unplanned shrinkage.
Candidate should have decision making skills and analytical skills and good communication (verbal and written)
To create and publish regular operational reports with management and clients. (daily, weekly, and monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
Create an inspiring team environment with an open communication culture.
Must be aware of KRA's of team leader in BPO (any domestic or international)
Must have work experience on occupancy, SLA, attrition, utilization etc..
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental pay types:
• Commission pay
• Performance bonus
• Yearly bonus
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
++1 +52++04031
Apply Now
JOB LOCATION:- Baner, Pune.
Experience: - Minimum 6 months with same domain, Real estate or Tour and travels.
Package: upto 3 LPA
Roles responsibilities:
Handling a team of Minimum 25 members involved with inbound and outbound voice operations for a domestic BPO
Floor Management - To Maintain, track and analyze the team.
Handling the critical operation and making sure all productivity and quality metrics are met.
Identifying and correcting process and product related discrepancies.
To ensure 100% closure of feedback.
Maintain individual productivity and quality standards according to company requirements.
Control attrition and manage unplanned shrinkage.
Candidate should have decision making skills and analytical skills and good communication (verbal and written)
To create and publish regular operational reports with management and clients. (daily, weekly, and monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
Create an inspiring team environment with an open communication culture.
Must be aware of KRA's of team leader in BPO (any domestic or international)
Must have work experience on occupancy, SLA, attrition, utilization etc..
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental pay types:
• Commission pay
• Performance bonus
• Yearly bonus
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
++1 +52++04031