BPO Teamleader

Urgent Requirement For Team Leader

JOB LOCATION:- Baner, Pune.

Experience: - Minimum 6 months with same domain, Real estate or Tour and travels.

Package: upto 3 LPA

Roles responsibilities:

Handling a team of Minimum 25 members involved with inbound and outbound voice operations for a domestic BPO

Floor Management - To Maintain, track and analyze the team.

Handling the critical operation and making sure all productivity and quality metrics are met.

Identifying and correcting process and product related discrepancies.

To ensure 100% closure of feedback.

Maintain individual productivity and quality standards according to company requirements.

Control attrition and manage unplanned shrinkage.

Candidate should have decision making skills and analytical skills and good communication (verbal and written)

To create and publish regular operational reports with management and clients. (daily, weekly, and monthly)

To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.

Create an inspiring team environment with an open communication culture.

Must be aware of KRA's of team leader in BPO (any domestic or international)

Must have work experience on occupancy, SLA, attrition, utilization etc..

Set clear team goals.

Delegate tasks and set deadlines.

Oversee day-to-day operation.

Monitor team performance and report on metrics.

Motivate team members.

Discover training needs and provide coaching.

Listen to team members feedback and resolve any issues or conflicts.

Recognize high performance and reward accomplishments.

Encourage creativity and risk-taking.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Day shift
• Morning shift

Supplemental pay types:
• Commission pay
• Performance bonus
• Yearly bonus

Experience:
• total work: 1 year (Preferred)

Work Location: In person

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