BPO Team leader
P
PATRONAGIC BPO SERVICES
Performance Marketing
PATRONAGIC BPO SERVICES • Pune, Maharashtra • via WorkIndia.in
4 days ago
₹20K–₹25K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Jobs Trabajo.org
Apply on Expertini
Job description
Salary Range : Rs. 20000 - Rs. 25000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : 1 - 2 Years of Experience
Location : Bibwewadi
Working Hours : +:30 AM - 6:30 PM | Monday to Saturday
Additional Info : Create And Execute Online Marketing Campaigns Using Seo, Social Media, And Email Strategies. Analyze Campaign Performance And Optimize For Better Roi. Collaborate With Teams To Enhance Digital Presence And Engagement. 1 - 2 Years Experience Compulsory. | Skills Needed : Email Marketing, Social Media, SEO
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Victaman services private Limited
BPO Team leader
Victaman services private Limited • Pune, Maharashtra • via Cutshort
₹2L–₹2.4L a year
Full–time
No Degree Mentioned
Apply directly on Cutshort
Apply directly on Job Hai
Apply on LinkedIn
Apply on Jobrapido.com
Job description
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.
Requirements:
• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!
Apply Now
PATRONAGIC BPO SERVICES
Performance Marketing
PATRONAGIC BPO SERVICES • Pune, Maharashtra • via WorkIndia.in
4 days ago
₹20K–₹25K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Jobs Trabajo.org
Apply on Expertini
Job description
Salary Range : Rs. 20000 - Rs. 25000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : 1 - 2 Years of Experience
Location : Bibwewadi
Working Hours : +:30 AM - 6:30 PM | Monday to Saturday
Additional Info : Create And Execute Online Marketing Campaigns Using Seo, Social Media, And Email Strategies. Analyze Campaign Performance And Optimize For Better Roi. Collaborate With Teams To Enhance Digital Presence And Engagement. 1 - 2 Years Experience Compulsory. | Skills Needed : Email Marketing, Social Media, SEO
Report this listing
More jobs at PATRONAGIC BPO SERVICES
See web results for PATRONAGIC BPO SERVICES
Victaman services private Limited
BPO Team leader
Victaman services private Limited • Pune, Maharashtra • via Cutshort
₹2L–₹2.4L a year
Full–time
No Degree Mentioned
Apply directly on Cutshort
Apply directly on Job Hai
Apply on LinkedIn
Apply on Jobrapido.com
Job description
We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.
Key Responsibilities:
• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.
Requirements:
• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.
If you're passionate about leadership and customer service, apply today to join our team in Pune!