BPO TEAM LEADER

Job Description • To manage a Team of 25 Customer Care Executives • To monitor the Queue and ensure Service Level is maintained • Up to date knowledge on the assign project/product • Oversee day-to-day teams' operation and performance • Do regular performance evaluation • Monitor team performance and report on metrics • Listen to team member’s feedback and resolve any issues or conflicts • Arrange daily huddle meeting to delegate tasks and project deadlines • Manage daily attendance/shrinkage • Motivate team members Skills Required: • Excellent command on English and Hindi language both verbal and written • Decision Making • Able to work under pressure