BPO Team Leader

Responsibilities

· Create an inspiring team environment with an open communication culture

· Set clear team goals

· Delegate tasks and set deadlines

· Oversee day-to-day operation

· Monitor team performance and report on metrics

· Motivate team members

· Discover training needs and provide coaching

· Listen to team members’ feedback and resolve any issues or conflicts

· Recognize high performance and reward accomplishments

· Encourage creativity and risk-taking

· Suggest and organize team building activities

Requirements and skills

· Proven work experience as a team leader or supervisor

· In-depth knowledge of performance metrics

· Good PC skills, especially MS Excel

· Excellent communication and leadership skills

· Organizational and time-management skills

· Decision-making skills

· Degree in Management or training in team leading is a plus

Job Types: Full-time.
Shift - Day Shift
Education – Master’s Holder
Experience – 3+ year

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Supplemental pay types:

Overtime pay
Ability to commute/relocate:

Aurangabad, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 3 years (Required)
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