BPO Supervisor

Leads the frontline team in the achievement of project milestones and team goals
• To oversee the day-to-day activities of a group of employees
• Coaches, motivates and guides team members
• Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance
• To improve efficiency, quality and services of ongoing projects/processes
• Monitor's performance of team and reports results/issues to leadership
• Regularly review the work of team members and provide constant feedback
• Ensures team is meeting or exceeding contractual and service level obligations to customers
• Interacts with customers and internal departments to resolve issues
• Ensures accurate and timely processing of transactions to meet and exceed customer SLA
• Adhere to all appropriate and agreed standardized processes and procedures
• Acting as the Subject Matter Expert for the team
• Conducting... Read more