BPO Strategy Analyst

Job description
Welcome to Visa, where we are committed to connecting the world through innovative payment solutions. As a BPO Strategy Analyst, you will play a crucial role in driving our business forward by providing strategic insights and analysis to support our BPO operations. We are looking for a highly analytical and detail-oriented individual who can think critically and adapt to a fast-paced environment. If you have a passion for problem-solving and a strong understanding of BPO operations and strategy, we invite you to join our dynamic team.

Conduct in-depth analysis of BPO operations to identify areas for improvement and provide strategic recommendations.
Collaborate with cross-functional teams to develop and implement BPO strategies that align with the company's overall goals and objectives.
Monitor and track key performance indicators (KPIs) for BPO operations and provide regular reports to stakeholders.
Identify potential risks and opportunities within BPO operations and develop mitigation plans.
Stay updated on industry trends and best practices in BPO operations and use this knowledge to drive innovation and continuous improvement.
Work closely with BPO vendors to ensure alignment with company standards and expectations.
Develop and maintain strong relationships with key stakeholders and communicate regularly on BPO performance and strategy.
Analyze data and present insights to inform decision-making and support business growth.
Identify and implement process improvements to streamline BPO operations and increase efficiency.
Collaborate with the finance team to monitor BPO expenses and identify cost-saving opportunities.
Train and mentor junior analysts on BPO operations and strategy.
Adhere to company policies and procedures, including data privacy and security protocols.
Act as a subject matter expert on BPO operations and provide guidance to other teams as needed.
Proactively identify and address any issues or challenges that may arise in BPO operations.
Continuously evaluate and improve BPO processes to ensure maximum effectiveness and efficiency.

Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Read more