BPO Quality Analyst
Role: Quality Analyst
Experience: 1-3 year
Language: Telugu/ Tamil and English
Work Timings: +:30 am 6:30 pm
Responsibilities:
Monitor and evaluate calls, emails, or chat interactions with customers for quality and compliance.
Provide detailed feedback to agents based on evaluation results.
Identify trends and areas for improvement in customer service processes.
Conduct regular audits of interactions to ensure adherence to company standards and guidelines.
Prepare reports on performance and quality metrics.
Work closely with team leaders and managers to implement quality improvement initiatives.
Assist with training new team members on quality standards and best practices.
Ensure customer satisfaction by supporting agents in improving service delivery.
Qualifications:
fluent Telugu / kannada / malayalam and english
Prior experience in a BPO or customer service role (preferred).
Strong attention to detail and analytical skills.
Good communication
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Fixed shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Experience:
• BPO quality analyst: 1 year (Required)
• Telugu: 1 year (Required)
• Malayalam: 1 year (Required)
• Kannada: 1 year (Required)
Work Location: In person
Speak with the employer
++1 ++44135804
Apply Now
Experience: 1-3 year
Language: Telugu/ Tamil and English
Work Timings: +:30 am 6:30 pm
Responsibilities:
Monitor and evaluate calls, emails, or chat interactions with customers for quality and compliance.
Provide detailed feedback to agents based on evaluation results.
Identify trends and areas for improvement in customer service processes.
Conduct regular audits of interactions to ensure adherence to company standards and guidelines.
Prepare reports on performance and quality metrics.
Work closely with team leaders and managers to implement quality improvement initiatives.
Assist with training new team members on quality standards and best practices.
Ensure customer satisfaction by supporting agents in improving service delivery.
Qualifications:
fluent Telugu / kannada / malayalam and english
Prior experience in a BPO or customer service role (preferred).
Strong attention to detail and analytical skills.
Good communication
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Fixed shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Experience:
• BPO quality analyst: 1 year (Required)
• Telugu: 1 year (Required)
• Malayalam: 1 year (Required)
• Kannada: 1 year (Required)
Work Location: In person
Speak with the employer
++1 ++44135804