BPO Domestic/International

C
Confidential


Immediate Requirement – International Voice Process | BPO
Confidential • Bengaluru, Karnataka • via Jobrapido.com
6 days ago
Full–time
No Degree Mentioned
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Job description
• *'Hiring Now! Call Center Jobs in Bangalore with JobShop!*
• - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles.

- Freshers can start their career here; experienced candidates can advance theirs.

Alorica is Hiring! Freshers Experienced Candidates for International Voice Process

Are you looking for a rewarding career with a high-paying salary, great perks, and an amazing work environment This is your chance to join Alorica, a leading name in customer service, and be a part of an exciting international voice process!

Job Details:

Role: Customer Support – International Voice Process

Location: [Specify location if needed]

Experience: Freshers Experienced candidates welcome

Shift: Night Shift (includes night shift allowance)

Salary Benefits:

Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives

Experienced: 25,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives

Additional Perks:

One-Way Cab Provided for Easy Commute

Attractive Incentives Based on Performance

Joining Bonus – Get rewarded after completing 3 months!

Growth Opportunities within the organization

Work in a Dynamic, Supportive, and Fun Environment!

Who Can Apply

Excellent Communication Skills in English

Freshers Experienced Candidates (Customer Support/International Process Experience Preferred)

Willing to Work in Night Shifts

Customer-Oriented with a Problem-Solving Attitude

Why Join Alorica

Competitive Salary Perks

Performance-Based Growth Opportunities

Work with a Leading Global Brand

Friendly Professional Work Culture

Limited Openings Available! Don't Miss This Opportunity!

Apply Now Kickstart Your Career with Alorica!

Call HR John 6362028414 or ++64080000 or visit jobshop.ai to explore other open positions with us
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M
Mindclick


BPO Domestic/International
Mindclick • Bengaluru, Karnataka • via Freshersworld.com
Full–time
Apply on Freshersworld.com
Job description
Key Responsibilities: 1. Customer Support: Handle inbound and outbound calls, emails, chats, or other forms of communication to assist customers with their inquiries, issues, or complaints. Provide accurate information about products, services, billing inquiries, or technical issues. Resolve customer complaints or concerns in a timely and professional manner. Ensure a high level of customer satisfaction by providing effective solutions and support. 2. Product/Service Knowledge: Maintain up-to-date knowledge of the company’s products, services, and policies. Provide accurate product or service information to customers, ensuring they receive the right solutions. Address questions regarding product features, service offerings, and account details. 3. Complaint Handling and Resolution: Resolve customer issues or complaints by understanding their concerns, providing alternatives, or escalating issues as necessary. Maintain patience and professionalism when dealing with irate customers, ensuring positive outcomes. Follow up with customers to ensure issues are resolved and to gather feedback for future improvements. 4. Outbound Calls (if applicable): Make outbound calls to existing or potential clients, offering services, handling queries, or collecting feedback. Follow scripts for different scenarios, including lead generation, upselling, surveys, or appointment scheduling. Ensure that outbound calls are conducted within company guidelines, maintaining high levels of professionalism. 5. Sales Support (for Sales-Oriented BPOs): Assist customers in making purchase decisions by providing detailed information on products or services. Process orders, resolve order-related inquiries, and provide tracking information. Support the sales team by identifying and following up on potential sales leads. 6. Data Entry and Documentation: Accurately record customer interactions, feedback, and requests in the CRM system or other designated software. Update customer profiles and account details as required, ensuring data is accurate and up to date. Ensure proper documentation of all service issues or requests for future reference. 7. Adherence to SLAs and KPIs: Ensure timely and accurate responses to customer queries, adhering to company service level agreements (SLAs) and key performance indicators (KPIs). Maintain a set level of customer satisfaction metrics (CSAT) and resolve issues within the target resolution time. 8. Reporting and Feedback: Regularly report on customer inquiries, complaints, resolutions, and trends. Share feedback and customer insights with supervisors and management for process improvements. Document and report recurring issues to help improve products or services. +. Cross-Department Coordination (if applicable): Coordinate with other teams, such as sales, technical support, or logistics, to ensure that customer needs are met. Escalate complex issues to specialized departments and follow through on resolution.More information about this BPO Domestic/International JobPlease go through the below FAQs to get all answers related to the given BPO Domestic/International jobWhat are the job requirements to apply for this BPO Domestic/International job position? Ans: A candidate must have a minimum of fresher as an BPO Domestic/International What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Domestic/International is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Domestic/International position? Ans: There are immediate 1 job openings for BPO Domestic/International in our Organisation. Read more