Bpo call centre

Responsibilities and Duties

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

Fresher can also apply.
Age limit 18 to 28

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹8,8+0.83 - ₹18,723.47 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

Hindi (Preferred) Read more