Bank Payroll| Phone Banking Officer jobs in Thane | Mumbai
Job Designation: Phone Banking Officer
Job Grade: Assistant Manager-M1 / Deputy Manager-M2
Job Locations: Thane-West (Maharashtra)
This is "Contact Centre Branch" (Non-Branch Banking) based Job,
Completely In-house / Office-based profile.
Job Description:
Must be excellent communication skills Verbal Written.
Good listening skills and strong communication abilities.
Flexible to get scattered 8 Week Offs in a month with + hours with late evening and night shifts.
To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer's satisfaction.
To identify and convert the opportunities for cross selling (banking product) on customer's call.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).
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Job Grade: Assistant Manager-M1 / Deputy Manager-M2
Job Locations: Thane-West (Maharashtra)
This is "Contact Centre Branch" (Non-Branch Banking) based Job,
Completely In-house / Office-based profile.
Job Description:
Must be excellent communication skills Verbal Written.
Good listening skills and strong communication abilities.
Flexible to get scattered 8 Week Offs in a month with + hours with late evening and night shifts.
To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer's satisfaction.
To identify and convert the opportunities for cross selling (banking product) on customer's call.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).