Associate | Projects
Communication with Business users related to resolving queries obtain clarifications and providing updates.
Setup Business bridge calls to update status of Critical incidents,Outages.
Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management.
Responsible for the project tasks assigned.
Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
Manage queue effectively and allocate tasks to the team based on an allocation plan.
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Setup Business bridge calls to update status of Critical incidents,Outages.
Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management.
Responsible for the project tasks assigned.
Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
Manage queue effectively and allocate tasks to the team based on an allocation plan.