Assistant operations manager ahemdabad

We are looking for Assistant Manager – Operations for BPO domain

Prior experience in Domestic BPO is a must for this profile, non-voice process experience would be an added advantage

Managing day to day call center operations

Handle a team of Team Leaders and drive quality output apart from regular operations

Ensuring daily, weekly, monthly, quarterly and yearly targets are met

Working on SLA and driving the team to achieve the agreed SLA

Hiring/certification of...