Assistant Manager
Assistant Manager
EXL/AM/1343578
Insurance Property CasualtiesPune
Posted On
02 Jun 2025
End Date
17 Jul 2025
Required Experience
1 - 5 Years
Basic Section
Number Of Positions
1
Band
B1
Band Name
Assistant Manager
Cost Code
D008+3+
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
550000.0000 - ++1-XXXXXXXXXX
Complexity Level
Back Office (Complexity Level 3)
Work Type
Work From Office – Fully Working From EXL/ Client Offices
Organisational
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property Casualties
LOB
Back Office
SBU
Operations
Country
India
City
Pune
Center
IN Pune C4
Skills
Skill
CLIENT MANAGEMENT NEGOTIATION/CLOSURE
SERVICE LEVEL MANAGEMENT
CONFLICT MANAGEMENT
PEOPLE MANAGEMENT
Minimum Qualification
GRADUATE
Certification
No data available
Job Description
Manage team and ensure quality and productivity targets are met
Preferred knowledge of the UK insurance industry
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/COPC etc.
Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy
Effectively manage queue and balancing of work load
Handle escalations
Workflow
Workflow Type
Back Office
Apply Now
EXL/AM/1343578
Insurance Property CasualtiesPune
Posted On
02 Jun 2025
End Date
17 Jul 2025
Required Experience
1 - 5 Years
Basic Section
Number Of Positions
1
Band
B1
Band Name
Assistant Manager
Cost Code
D008+3+
Campus/Non Campus
NON CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
550000.0000 - ++1-XXXXXXXXXX
Complexity Level
Back Office (Complexity Level 3)
Work Type
Work From Office – Fully Working From EXL/ Client Offices
Organisational
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property Casualties
LOB
Back Office
SBU
Operations
Country
India
City
Pune
Center
IN Pune C4
Skills
Skill
CLIENT MANAGEMENT NEGOTIATION/CLOSURE
SERVICE LEVEL MANAGEMENT
CONFLICT MANAGEMENT
PEOPLE MANAGEMENT
Minimum Qualification
GRADUATE
Certification
No data available
Job Description
Manage team and ensure quality and productivity targets are met
Preferred knowledge of the UK insurance industry
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/COPC etc.
Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy
Effectively manage queue and balancing of work load
Handle escalations
Workflow
Workflow Type
Back Office