Assistant Manager | Process Excellence BPO

Openings for Assistant Manager- Process/Business Excellence - BPO

Quality and Process Excellence

Educational Qualification - Graduation and above

Location : Nagpur/Mumbai

Minimum experience - 1 year as AM in the same role

Roles and Responsibilities:

· Produces new process improvement techniques and services.

· Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.

· Measures performance against process requirements, aligning improvement projects to close performance shortfalls

· Manages the operation of the organization's total quality management (TQM) program

· Oversees the development of Lean Six Sigma for assuring high quality services that meet customer needs

· Conduct LSS and activities in Operations floor and mentor GBs, YBs and facilitates while working collaboratively with management.

· Continually demonstrate a working knowledge of Six Sigma and Lean Tools

· Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered

· Develops, implements, and leads key process improvement efforts and influences cross-functional efforts through Six Sigma Methodology

· Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.· Demonstrate the Company’s Core and Growth Values in the performance of all job functions

· To develop and implement a metric based process to review performance across all processes

· Provides coaching and mentoring to ensure effective completion of Green Belt projects and promote a Lean Six Sigma culture.