Assistant Manager- International Voice Process

T
Titanium Consulting


Talent Acquisition Specialist – BPO Recruitment
Titanium Consulting • Bengaluru, Karnataka • via LinkedIn
22 hours ago
Full–time
No Degree Mentioned
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Job description
We are looking for an experienced Talent Acquisition Specialist with a strong background in BPO recruitment and volume hiring. The ideal candidate will be responsible for end-to-end recruitment, managing the full hiring lifecycle from sourcing to onboarding.

Key Responsibilities:
• Drive volume hiring initiatives for BPO/customer support/voice and non-voice roles.
• Manage the end-to-end recruitm...
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Trigent Software - Professional Services


Assistant Manager- International Voice Process
Trigent Software - Professional Services • Bengaluru, Karnataka • via LinkedIn
22 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Expertini
Job description
Role: Assistant Manager – Operations (International Voice Process)

Location: Bangalore

CTC: Up to ₹8.3 LPA

Immediate joiners and female candidates are preferred

Job Summary:

Seeking a dynamic and experienced Assistant Manager to lead international voice operations. The ideal candidate will ensure smooth process delivery, manage teams effectively, and meet client KPIs and SLAs.

Key Responsibilities:
• Manage and supervise international voice process teams.
• Drive operational excellence and process efficiency.
• Monitor performance metrics and implement improvement plans.
• Handle escalations and ensure high customer satisfaction.
• Coordinate with cross-functional teams and stakeholders.

Requirements:
• 6+ years of BPO experience, with at least 1 year in AM role.
• Strong communication and interpersonal skills.
• Proven ability to manage performance and deliver results.
• Flexible to work in shifts, including night shifts. Read more