assistant manager for BPO Inbound process

An Assistant Manager in an inbound BPO process is responsible for overseeing and optimizing day-to-day operations of an incoming customer service team. This role involves a blend of people management, process improvement, and customer satisfaction.

Key Responsibilities:

Team Management

Process Management

Customer Satisfaction

Performance Management

Operational Efficiency

Required Skills
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in MS Office suite (Word, Excel, PowerPoint)
• Knowledge of CRM and other relevant software
• Ability to work under pressure and meet deadlines
• Strong analytical and decision-making skills
• Experience in handling customer service inquiries

Typical Qualifications:
• Bachelor's degree in business administration, management, or a related field
• Minimum of 3-5 years of experience in a BPO environment
• Proven track record of managing and developing teams
• Experience in handling inbound customer service processes Read more