Assistant Manager Domestic BPO
Job description
Assistant Manager Operation-Domestic Sales Insurance Background only
BPO Sales Insurance background Mandatory
Job Description :
- Responsible for the day-to-day function of the collections and sales process.
- Support call center TLs and agents and administer the everyday call center business.
- Monitor call center operations and ensure high-quality services.
- Drive collection and sales through team leads.
- Generating innovative ideas that are cost-effective ensuring profitability to the company.
- Assist supervisors and ensure various metrics for productivity are met and exceeded and prepare necessary reports required for the same.
- Work with team supervisors and identify call volume trends and maximize ways to improve quality and productivity.
- Plan annual business and prepare strategies for forecasting and meeting budgetary plans.
- Maintain knowledge of various best industry practices and develop associated strategies.
- Analyze processes and recommend new technologies for incorporation in the system..
- Presenting monthly/quarterly performance in the monthly review meetings.
- Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.
- Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and values.
- Weekly review with clients for Target Service levels with the ability to analyze and re-engineer processes towards driving improvement and change, if required.
- Briefing the team on process updates, improvement areas, and other important functions, given/required by the clients
- Interacting with the HR team to reduce attrition absences and improve employee morale.
- Conducting training sessions every week for the bottom performers.
- Adaptable and able to adhere to client and company requirements.
- Following the prescribed Escalation Matrix.
Job Types: Full-time, Permanent
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Weekend availability
Supplemental Pay:
• Performance bonus
• Yearly bonus
Experience:
• Assistant manager BPO: 1 year (Required)
• Assistant manager: 1 year (Required)
Language:
• English (Required)
Location:
• Malad, Mumbai, Maharashtra (Preferred)
Willingness to travel:
• 100% (Preferred)
Work Location: In person
Apply Now
Assistant Manager Operation-Domestic Sales Insurance Background only
BPO Sales Insurance background Mandatory
Job Description :
- Responsible for the day-to-day function of the collections and sales process.
- Support call center TLs and agents and administer the everyday call center business.
- Monitor call center operations and ensure high-quality services.
- Drive collection and sales through team leads.
- Generating innovative ideas that are cost-effective ensuring profitability to the company.
- Assist supervisors and ensure various metrics for productivity are met and exceeded and prepare necessary reports required for the same.
- Work with team supervisors and identify call volume trends and maximize ways to improve quality and productivity.
- Plan annual business and prepare strategies for forecasting and meeting budgetary plans.
- Maintain knowledge of various best industry practices and develop associated strategies.
- Analyze processes and recommend new technologies for incorporation in the system..
- Presenting monthly/quarterly performance in the monthly review meetings.
- Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.
- Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and values.
- Weekly review with clients for Target Service levels with the ability to analyze and re-engineer processes towards driving improvement and change, if required.
- Briefing the team on process updates, improvement areas, and other important functions, given/required by the clients
- Interacting with the HR team to reduce attrition absences and improve employee morale.
- Conducting training sessions every week for the bottom performers.
- Adaptable and able to adhere to client and company requirements.
- Following the prescribed Escalation Matrix.
Job Types: Full-time, Permanent
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Weekend availability
Supplemental Pay:
• Performance bonus
• Yearly bonus
Experience:
• Assistant manager BPO: 1 year (Required)
• Assistant manager: 1 year (Required)
Language:
• English (Required)
Location:
• Malad, Mumbai, Maharashtra (Preferred)
Willingness to travel:
• 100% (Preferred)
Work Location: In person