Assistant Manager | Customer Support

A Client of CP HR Services Pvt Ltd is an Chemical company a leading expert for the automotive industry with engineered materials and application systems for bonding, coating, sealing and damping based in Ranjangoan. A company which is fully dedicated to the international transportation industry. International suppliers for adhesives, sealants, coatings and application equipment for the automotive industry.

Job Description:
Key interface person for all technical matters of customer

Daily material planning

Customer process monitoring

Material consumption monitoring

Customer complain monitoring and reporting - solving by self to the extent possible. Major contact to the customer concerning technical issues; understand and present technical concepts

GRN data collection

Timely collection of all outstanding payments and C-Forms Competitor activities reporting and keep EFTEC Share and business intact

PR with customer line / office staff to improving business relationships

Monthly sales planning - MRP

Monitoring of development trends at customers, early identification of and influence on customers aims in engineering and purchasing

Ensure 100% delivery record is maintained to customer

Ensure delivery of product and services to achieve Customer delight

Required Knowledge, Skills, and Abilities
Location : Ranjangaon, Pune
Experience : 4+ Years