Assistant Manager - Customer Engagement
Job highlights
Graduate/Post-Graduate with 2-3 years of front-end customer service experience and knowledge of service quality
Manage office administration, process new business, handle customer queries, and ensure compliance
2 - 5 Years
1 Vacancy
Not disclosed
Alwar
Must have key skills
Customer Engagement
Other key skills
Customer Support,Customer Service,Branch Operations,Customer Experience,Customer Retention,Customer Handling
Job description
What you’ll do
Role responsibilities
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial Renewal Premium
Managing Petty cash vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues
Audit Rating
Preferred candidate profile
Graduate / Post-Graduate in any discipline.
2-3 years experience handling front end customer services
Knowledge of service quality is required
Industry type
Insurance
Department
Customer Success, Service Operations
Role
Customer Success Associate
Role category
Customer Success
Employment type
Full Time, Permanent
Education
Any Graduate
Graduate/Post-Graduate with 2-3 years of front-end customer service experience and knowledge of service quality
Manage office administration, process new business, handle customer queries, and ensure compliance
2 - 5 Years
1 Vacancy
Not disclosed
Alwar
Must have key skills
Customer Engagement
Other key skills
Customer Support,Customer Service,Branch Operations,Customer Experience,Customer Retention,Customer Handling
Job description
What you’ll do
Role responsibilities
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial Renewal Premium
Managing Petty cash vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues
Audit Rating
Preferred candidate profile
Graduate / Post-Graduate in any discipline.
2-3 years experience handling front end customer services
Knowledge of service quality is required
Industry type
Insurance
Department
Customer Success, Service Operations
Role
Customer Success Associate
Role category
Customer Success
Employment type
Full Time, Permanent
Education
Any Graduate