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Assertive Outreach Case Manager

Location: Adelaide, South Australia

Category: MIS Executive

Posted on: 2025/09/10

Location
Greater Adelaide SA
 
Benefits
Pulled from the full job description
Employee assistance program
Parental leave
Annual leave
Salary packaging
 
Full job description
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the role
As an Assertive Outreach Case Manager, this is your opportunity to provide assertive outreach and case management to clients experiencing homelessness, and support to those in longer term housing, who have experienced long term homelessness.
Reporting to the Toward Home Team Leader, this is a permanent, full-time position, based in Adelaide, SA.
The role is in accordance with the SCHADS Award, level 5.
Some out of hours work will be required, which will be rostered. This role will be required to travel to multiple sites as well as to centres within the Toward Home Alliance region.

How you will make an impact
Assertive outreach to individual experiencing homelessness, in partnership with Alliance organisations, and across sector
Provide brief intervention, and case management support, dependent on need, inclusive of assessment, referrals, regular communication and meetings, to ensure support for client’s holistic need
Implement a flexible, proactive, trauma informed, and client-centred approach to support client and ensure rights are upheld, interactions are respectful and free from discrimination, with cultural safety at the centre
Develop a close working relationship and working protocols in line with leadership with Adelaide City Council, South Australia Police, the Royal Adelaide Hospital, the Homelessness Gateway and Youth Gateway Service
What you will bring
Tertiary qualification in social sciences, social work or related.
Minimum of (4) years case management experience
Comprehensive understanding of Trauma Informed Care and what it looks like in practic
A current SA Driver’s license
A national police record check is required
A Working with Children/Vulnerable people check is required
This role will be required to travel to multiple sites as well as to centres within the Toward Home Alliance region.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Flexible working arrangements.
Access to EAP and health wellness initiatives incl Fitness Passport
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
 
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