ADMINISTRATION OFFICER
Full job description
Attorney-General's Department
Job reference: 676221
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
Classification: ASO2
Salary Range: $58,70+ - $63,154 + superannuation
Duration: up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11.30pm, Monday 16th June 2025
About the Opportunity
The primary purpose of the Administration Officer is to provide an excellent customer reception service for Ombudsman SA by providing effective first line contact for the general public and agencies. This role is responsible for receiving, recording, and triaging approaches made to our office, maintaining record management systems, and providing general administrative support to the office. The successful candidate will need to be able to:
handle complainants empathetically and calmly under pressure
gather, identify, and accurately record key information about complaints and enquiries in our system
analyse and prioritise correspondence
This role may occasionally involve interactions with members of the public who display complex and challenging behaviour, and therefore requires strong interpersonal skills, emotional resilience, and flexibility in high-pressure situations.
About the Business
Ombudsman SA is an independent body that investigates complaints regarding South Australian government and local government agencies, conducts audits of these agencies, reviews freedom of information determinations of these agencies, supports the implementation of the Information Sharing Guidelines across government, and receives information about state and local government activities confidentially from whistleblowers.
For more information about the Attorney-General’s Department and also about the Ombudsman SA, please visit https://www.agd.sa.gov.au/ and https://www.ombudsman.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.
The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Emma Smith, Manager Corporate Engagement, Ombudsman SA on 08 7424 6604 or smith.emma@ombudsman.sa.gov.au.
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Applications close: 16/06/2025 11:30 PM
Apply Now
Attorney-General's Department
Job reference: 676221
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
Classification: ASO2
Salary Range: $58,70+ - $63,154 + superannuation
Duration: up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11.30pm, Monday 16th June 2025
About the Opportunity
The primary purpose of the Administration Officer is to provide an excellent customer reception service for Ombudsman SA by providing effective first line contact for the general public and agencies. This role is responsible for receiving, recording, and triaging approaches made to our office, maintaining record management systems, and providing general administrative support to the office. The successful candidate will need to be able to:
handle complainants empathetically and calmly under pressure
gather, identify, and accurately record key information about complaints and enquiries in our system
analyse and prioritise correspondence
This role may occasionally involve interactions with members of the public who display complex and challenging behaviour, and therefore requires strong interpersonal skills, emotional resilience, and flexibility in high-pressure situations.
About the Business
Ombudsman SA is an independent body that investigates complaints regarding South Australian government and local government agencies, conducts audits of these agencies, reviews freedom of information determinations of these agencies, supports the implementation of the Information Sharing Guidelines across government, and receives information about state and local government activities confidentially from whistleblowers.
For more information about the Attorney-General’s Department and also about the Ombudsman SA, please visit https://www.agd.sa.gov.au/ and https://www.ombudsman.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.
The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Emma Smith, Manager Corporate Engagement, Ombudsman SA on 08 7424 6604 or smith.emma@ombudsman.sa.gov.au.
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Applications close: 16/06/2025 11:30 PM