Administration Customer Services Officer

Job details
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Job type

Full-time
 
Location
Ryde NSW
 
Benefits
Pulled from the full job description
Employee assistance program
Gym membership
Health insurance
Insurance services
Salary packaging
 
Full job description
Published
July 11, 2025
Location
Ryde, Australia
Category
Default
Job Type
Full-time

Ryde | Permanent Full-time Opportunity

Competitive Salary + Salary Packaging I Increase you take home income!

Discounted Gym Membership I Stay active for less!

Discounted Health Insurance I Prioritise your well-being with great savings!

Exciting Growth | Work on-site and play a key role in supporting our clinicians as we expand services in Ryde!

NSW Health and NSW Health AHO Employees | Transfer your accrued leave entitlements and continue to receive pay and entitlements in line with the relevant NSW Health State Award

About us..

At Royal Rehab LifeWorks Ryde, we’re redefining health and wellbeing.

As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine.

About the role..

Join us as an Administration and Customer Service Officer and be the friendly first point of contact for new Royal Rehab LifeWorks clients and their families. You will work closely with our fantastic Allied Health Leaders, clinicians, and teams, ensuring a smooth and seamless journey from the initial enquiry to receiving the right support from our allied health professionals.

This role is all about making our clients feel welcome and supported every step of the way.

Key responsibilities include:
Handle phone and email enquiries, and pass on complex questions to the right staff.
Manage scheduling, waitlists, follow-ups, and escalate service risks as needed.
Enter data and keep client records and service agreements accurate and confidential.
Deliver monthly reports on clients, trends, revenue, and outcomes.
Gather information to help Allied Health staff provide tailored support.
Collaborate on treatment plans or Service Agreements aligned with client preferences.
Engage with clients to understand their needs and expectations.
Escalate concerns, risks, and complaints to Allied Health Leaders.
Adhere to NDIS principles and represent RR LifeWorks positively.

About you..

You will be the heartbeat of our team, welcoming customers warmly and ensuring their experience is seamless. We're seeking someone who excels at connecting with people, has strong organisational skills, and thrives in a fast-paced environment. If you're passionate about delivering exceptional customer service and love making a positive impact, this role is perfect for you! This position also offers opportunities for career growth and development for those interested in advancing within our team.

To be successful in this role, you will also have:
Experience in customer service or admin, ideally in allied health or healthcare.
Exceptional time management, organisational and communication skills.
Proficient in admin systems with attention to detail and confidentiality.
Skilled in managing priorities and ensuring high customer satisfaction in busy settings.
Knowledge of NDIS frameworks or ability to learn quickly.
Ability to work independently and as part of a multidisciplinary team.
Demonstrated ability to meet and exceed Key Performance Indicators.
High-level interpersonal and communication skills.
Ability to manage and prioritise multiple customer tasks in a flexible, responsive environment with support from leadership and management.

What we offer..
Salary Packaging: Lower your taxable income and increase your take-home pay
Benefits: Fitness Passport HCF Private Health Insurance discounts
Career growth: Genuine career opportunities
Work life balance: Flexible work arrangements
Salary: Competitive remuneration
Employee Assistance Program: Access to professional counselling and coaching for you and your immediate family
Leadership: Supportive and experienced leadership team
Culture: Friendly and close-knit team environment
NSW Health and NSW Health AHO Employees: Transfer your accrued leave entitlements and continue to receive pay and entitlements in line with the relevant NSW Health State Award

We are proud of our diverse and skilled team of passionate healthcare and support professionals committed to delivering the very best for the people we serve. A career at Royal Rehab is the opportunity to make a difference with a progressive and innovative organisation, built on a rich history of community care since 1899.

What’s next..

If this sounds like the perfect role for you,

CLICK HERE FOR POSITION DESCRIPTION

The successful applicant will be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks.

A career with Royal Rehab is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.

We do not provide sponsorship and no agencies please.

Further Enquiries:
Alison Wighton, Operations Manager

Phone: 0421 728 092

Email: Alison.Wighton@Royalrehab.com.au

Suitable candidates will be contacted for early interview.
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