Patient Service Representative, Home Infusion Pharmacy

Profile insights
Here’s how the job qualifications align with your profile.
Licenses

Registered Pharmacy Technician

Pharmacy Technician License

Do you have a valid Registered Pharmacy Technician license?
Skills

Outpatient

Medical terminology

Computer skills
+ show more

Do you have experience in Outpatient?
Education

High school diploma or GED
 
Job details
Here’s how the job details align with your profile.
Pay

$28.49 - $37.04 an hour
Job type

Full-time
Shift and schedule

8 hour shift

Weekends as needed

Day shift

Monday to Friday
 
Full job description
We are so glad you are interested in joining Sutter Health!

Organization:

SCAH-Sutter Care at Home - Bay
Position Overview:

Maintains appropriate levels of patient and nursing supplies and monitors usage, schedules and setting up deliveries, obtaining information and communicating with patient care team to meet patient needs and to help resolve incidents, performing prescription and supply order entry as well as documenting pertinent information. Obtains information such as weight, changes in medication profile and other information and relay it to the pharmacist, and will identify client issues that require consultation with a pharmacist or nurse. Participates in product and supply selection and decisions and inventory control. Helps resolve billing issues and will facilitate working with the billing office. Works with the intake team to facilitate new patient referrals. Develops supply templates, streamlining courier service processes and delivery processes, assembling patient charts and start of care packets, checking ancillary supplies, performing IV admixture, and/or picking and packing supplies and deliveries.
Job Description:

EDUCATION:

HS Diploma or General Education Diploma (GED)
CERTIFICATION LICENSURE:

Registered California Pharmacy Technician preferred, but not required
TYPICAL EXPERIENCE:

1 year recent relevant experience
1 year in a pharmacy-related industry (i.e. hospital, retail, outpatient pharmacy) preferred, but not required

SKILLS AND KNOWLEDGE:

Responsible for using pharmacy systems to obtain patient and drug information in order to ensure accurate planning of needed supplies, equipment, and prescription drug therapies.

Knowledge of medical terminology; pharmaceutical generic and trade names; pharmaceutical calculations; and laws and regulations relating to the practice of pharmacy.

Serve as a liaison between pharmacy, patient, and other health clinicians by providing effective communication (both verbal and written).

Schedule routine home infusion therapy deliveries.

Display strong customer-service skills including excellent communication skills.

Proficient computer and keyboarding skills including MS Office applications.

Ability to read and interpret physician orders.

Ability to plan, prioritize, and organize workflow in a dynamic and sometimes chaotic environment.

Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.

Ability to be aware of surroundings and respond to emergency and/or urgent events.

Ability to think critically and to manage multiple assignments effectively.

Detail-oriented.

Ability to communicate with possibly disoriented, combative patients.

Work as a team player to achieve SCAH and department goals.

Ability to work calmly and respond courteously in a mentally and physically demanding environment.

Job Shift:

Days
Schedule:

Full Time
Shift Hours:

8
Days of the Week:

Monday - Friday
Weekend Requirements:

As Needed
Benefits:

Yes
Unions:

No
Position Status:

Non-Exempt
Weekly Hours:

40
Employee Status:

Regular
Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.49 to $37.04 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Read more