Live Chat Agent

Job details
Job type
Full-time
Shift and schedule
Every weekend
 
Location
Hawthorn East VIC
 
Benefits
Pulled from the full job description
Parental leave
Work from home
 
Full job description
Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role.

We are currently looking for Customer Support Live Chat Agents! Opportunities are full time, based at either of our Support Office locations in Melbourne (Burnley) or Perth (Rivervale).

You will be required to attend the Support Office 3 days per week with the ability to work from home the other days of your choosing if you wish.

Reporting to the Customer Support Team Leader, all rosters include working either a Saturday or Sunday.

What’s Involved.

Manage up to four consecutive chats at a time dealing with multiple customers at once.
Maintain and exceed consistent KPI’s
Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
Build strong supplier, customer, and stakeholder relationships
Develop an extensive understanding of product sourcing and pricing
Flexibility with rosters is a must as we work across 7 days from 6am to +pm AEST including Public Holidays.
You’ll need:

Live Chat experience is preferable.
A passion for customer service and a friendly and helpful manner
Attention to detail and care for follow up
The ability to operate in a fast paced, growing environment
Time and priority management skills, ability to work to deadlines
Confident in the use of PCs, basic knowledge of Microsoft Office and a minimum of 40 wpm typing speed.
Minimum G3 Experience for internal applicants currently working at Bunnings.
You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

 
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