customer service representative | call centre

Education:
Expérience:
Education
Secondary (high) school graduation certificate
Tasks
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Perform general office duties
Receive and log complaints
Sell merchandise
Explain procedures, risks and benefits to clients
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Tight deadlines
Work under pressure
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Team player
Ability to multitask
Experience
Experience an asset
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 35 to 40 hours per week
 
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