Hiring Domestic Process

Answer incoming calls and respond to customer's emails/ chats
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• complete call logs and reports
• other duties as assigned
Call Center Agent Qualifications and Skills
• High school (10+2) diploma ( 3 Years) Graduate, Post Graduate or equivalent
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Typing Skills
• Superior listening, verbal, and written communication skills Read more